Terms and Conditions

How you can pay:

Payments can be made via stipe which currently accepts (26/09/14) Visa, Visa Debit, Mastercard credit card, SOLO, Maestro debit card amongst others.

We also accept payments over the phone via: Visa, Visa Debit, Mastercard credit card, SOLO, Maestro debit card. We reserve the right to refuse payments over the phone without disclosing the reason.

We do not accept cheques, cash or postal orders for any online purchases.

All purchases are made from:


Newlands Nursery

Battlesbridge Essex SS11 8SY

Vat number: 984 0375 96

Telephone: 01268 764001

Email: sales@newlandspets.com

Returns policy

As a valued customer you have the right to return any item within 30 days of delivery, no questions asked. All you have to do is get in contact and we’ll run though how to return the goods.

Our opening times are 9.00-17.30 Monday to Saturday so if your preferred method of contacting is by telephone then please call within these hours.

Phone: 01268 764001

Email: sales@newlandspets.com
If your goods were purchased online you’ll be refunded as soon as we receive the goods.

If, on the rare occasion your goods arrive damaged, then please contact us as soon as possible for a full refund including the delivery cost.

Unfortunately, for returned goods, we are unable to finance the cost of returning the goods although we are happy to arrange this for you.